||About the Collection Service|
service we can sometimes offer is an enhancement
to our sales and after-sales service and does not
form part of our warranty procedure or
warranty obligations, and can be withdrawn by us
at any time. It is used solely at our discretion
and under these conditions. For the purpose of clarity,
it should be understood that Clarke International
operates a return-to-base (RTB) warranty so all goods
returned for repair or credit under warranty must
be consigned to us carriage paid and in the original packaging. Goods sold as secondhand are excluded from the collection service. Please note that the collection service is only available for the UK mainland and only for item(s) covered under our terms of warranty. All collections arranged by us are valid for 10 days from the date they are arranged and are cancelled automatically if the goods are not collected within this period. You must contact our Returns Department (Tel: 020 8988 7416) if collection has not been made.
||Preparation - Before Using the Collection
||Collections will only be arranged when valid proof of purchase has been established by us so please ensure that you have your receipt or invoice information available when using this online service.
||All fuels, oils and other liquids
must be removed prior to collection as they are not
permitted for carriage and transport by any road
carrier used by us. If liquids or fuels are sent
then all costs arising from any spillage, accident
or damage to all goods affected (own or otherwise)
are payable by the sender or party requesting the
service. This means you must remove all oils, fuels
and other liquids.
||The sender is responsible for loading
the carrier's vehicle and for providing any loading
or lifting equipment, or other assistance as required.
Collections will only be made from the ground floor
on the border with the public footpath or highway.
For example, the front door of a house or a road-facing
loading bay of a commercial property.
||Collections are only made between
9am and 5.30pm Monday to Friday so you must ensure
that somebody is available to hand over the goods.
Please note that failed collections are chargeable.
||Goods or consignments must not be
palletised without our prior consent as pallets are
generally excluded from the collection service. All
costs arising from the sending of unauthorised pallets
are payable by the party requesting the collection
service. Please contact us for further advice or information
||It is the sender's responsibility
to obtain a valid receipt for all goods collected
by the carrier as no claim can be made without it.
Please keep your receipt in a safe place as it will
be required by us in the event of any subsequent
damage, shortage or loss claim. You may prepare your
own document for the driver to sign if necessary.
Please ensure all receipts are signed and dated correctly.
||All goods and packages must be clearly
labelled and properly packed for automated handling
and transport by road carrier. Any damage, shortage
or loss caused as a result of improper labelling
or insufficient packing will be the sole responsibility
of the sender or party requesting the service. No
responsibility can or will be accepted by us or our
||If we have supplied a pre-addressed
return label(s) then these must be affixed to the
outside of each package in the consignment. These
are pre-printed with your Returns Number (not your
Booking Reference) to aid identification and processing
at our Service Centre in London. If we have not supplied
a pre-printed returns label(s) then you may print
a basic returns label from this website. You will
need to write the Booking Reference on this label
- this is given to you online once you have completed
the collection process.
||General Conditions of Collection and
||Items or goods collected by us for
repair under our terms of warranty will be subject
to labour and carriage charges if no fault is found
after inspection and testing, or if we reject warranty
for any reason.
||All unauthorised returns collected
by us will incur carriage charges at full tariff
rates and may be subject to administration charges
so please do not send us goods that we have not agreed
to accept. No liability can or will be accepted by
us. It is the sole responsibility of the sender or
party requesting the service to collect any unauthorised
goods from our Service Centre in London. If you are
unsure of what goods you can return then please contact
us before arranging collection online.
||The carrier's Conditions of Carriage
and all conditions and limitations stated therein
will apply to every consignment collected by us.
||A minimum charge of £15.00 plus V.A.T.
will apply to all wasted journeys by the carrier
so please ensure the consignment is ready before
requesting collection, and that the collection address
you give us is attended between 9am and 5.30pm Monday
to Friday. The wasted journey charge may be revised
by us at any time.
||We cannot arrange or assist with the
collection of safes and some other Clarke security
||We reserve the right to cancel the
collection service at any time or to cancel any individual
collection at any time.
||You agree that we may give your contact
details including telephone number to the
chosen carrier to help and assist with collection
arrangements. This is a mandatory requirement by
some carriers so without this information the collection
cannot be arranged.
||Please note that the Clarke collection service is only available to dealers, trade users and business customers operating from commercial or private premises on the UK mainland. It is not available offshore. The collection address must be manned continually between 9am and 5.30pm, Monday to Friday. This means we cannot collect from private users residing at private or domestic addresses unless someone is at home throughout the day. Please note that a wasted journey charge will apply to all failed collections.