Clarke Conditions of Collection - Revised July 2008

1

Preparation - Before Requesting Collection Online

1.1

Collections will only be arranged when valid poof of purchase has been established by us. Please ensure that you have your receipt or invoice information available when using the Clarke online collection service.

1.2

All fuels, oils and other liquids must be removed prior to collection as they are not permitted for carriage and transport by any road carrier used by us.

1.3

The sender is responsible for loading the carrier’s vehicle and for providing any loading or lifting equipment or other assistance required.
 

2

Collection Requirements

2.1

Goods must not be palletised without our prior permission or consent as pallets are excluded from the basic collection service. Please contact our Service department for further advice.

2.2

You must obtain a valid receipt for all goods taken by the carrier as no claim can be made without it. You may prepare your own document for the driver to sign if necessary. Please keep your receipt safely as in the unlikely event of any claim being made this receipt will be required by us. Therefore, please remember that without a receipt no claim can be made.

2.3

All goods and packages must be clearly labelled and properly packed for automated handling and transport by road carrier. Any damage or loss caused as a result of improper labelling or packing will be the sole responsibility of the sender. No responsibility can or will be accepted by us.

2.4

If we have supplied pre-addressed return label(s) then these must be affixed to the outside of each package in the consignment. These are pre-printed with your Returns Number (not your Booking Reference) to aid identification and processing at our Service centre in London. If we have not supplied pre-printed return labels then you may print a basic returns label from our website. You will need to write the Booking Reference number on this label - this is given to you online once you have completed the collection process.
 

3

General Conditions of Collection

3.1

Items or goods collected by us for repair under our terms of warranty or for pre-arranged credit or refund will be subject to labour and carriage charges if no fault is found after inspection and testing, or if warranty is rejected for any reason.

3.2

All unauthorised returns collected by us will incur carriage charges at full tariff rates and may be subject to administration charges so please do not send us goods that we have not agreed to. No liability can or will be accepted by us. It is the sole responsibility of the sender to collect any unauthorised items from our Service Centre in London. If you are unsure of what goods you can return then please contact us before arranging collection.

3.3

The carrier’s Conditions of Collection and all conditions and limitations stated therein will apply to every consignment collected by us.

3.4

A minimum charge of £10.00 plus V.A.T. will apply to all wasted journeys by the carrier(s) so please ensure the consignment is ready before requesting collection, and that the collection address you have given us is attended between 8am and 6pm, Monday to Friday. The wasted journey charge may be revised by us at any time.

3.5

We cannot arrange or assist with the collection of safes and some other Clarke security products.

3.6

We reserve the right to cancel the collection service or cancel any individual collection at any time.